1. Introduction
EzzeEat ("we," "our," or "the Platform") is committed to protecting the privacy of our users in Saint Lucia. This Privacy Policy explains how we collect, use, and safeguard your information when you use the EzzeEat mobile application and website. By using our services, you consent to the data practices described in this policy.
2. Information We Collect
To provide a seamless delivery experience, we collect the following types of information:
Personal Identification: Name, email address, telephone number, and delivery address.
Location Data: Precise real-time GPS location data from your mobile device to facilitate accurate delivery tracking and to show nearby restaurant partners.
Transaction Information: Details of the orders you place, including items purchased and total cost.
Device Information: IP address, device type, and app usage statistics to improve performance and security.
3. How We Use Your Information
Your data is used strictly for the following purposes:
Order Fulfillment: Sharing your name, phone number, and address with restaurant partners and delivery drivers for preparation and delivery.
Communication: Sending order updates, receipts, and occasional promotional offers (with an opt-out option).
Safety & Security: Verifying accounts, preventing fraud, and ensuring the safety of drivers and customers.
Customer Support: Resolving issues reported through support features.
4. Data Sharing and Disclosure
We do not sell personal data to third parties. We only share information with:
Service Providers: Restaurant partners and delivery professionals necessary to complete your order.
Payment Processors: Payment details are processed by secure, encrypted third-party gateways. EzzeEat does not store full credit or debit card numbers on its servers.
Legal Requirements: If required by Saint Lucian law, information may be disclosed to government authorities in response to a valid legal request.
5. Data Retention
In compliance with the Saint Lucia Data Protection Act, personal information is retained only as long as necessary for the purposes for which it was collected or to comply with legal, accounting, or reporting requirements.
6. Your Rights
Users have the right to:
Access: Request a copy of the personal data held about them.
Correction: Request updates or corrections to inaccurate information.
Deletion: Request the deletion of their account and associated data, subject to legal retention obligations.
7. Security of Your Information
Industry-standard encryption (SSL/TLS) and secure server protocols are used to protect data. While every commercially acceptable means is used to protect personal information, no method of transmission over the internet is 100% secure.
8. Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes in practices or Saint Lucian regulations. Significant changes will be notified via the app or email.
Contact Information
For questions or concerns regarding this policy, contact:
Address: 1 Yonge St, Toronto, Ontario
Email: admin@ezzeride.com
Phone: +1 (647) 380-0098